Privacy Policy

Our Commitment to Privacy

Last Updated: June 21, 2025

At Smooth Operator ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website operatesmoothly.com (the "Site") or use our SOP generator service (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

Personal Information

We collect information that you provide directly to us when you:

  • Register for an account
  • Create or modify your profile
  • Purchase credits or subscribe to our service
  • Create SOPs using our generator
  • Contact customer support
  • Complete forms on our Site

This information may include:

  • Name
  • Email address
  • Password
  • Payment information (processed securely by Stripe)
  • Billing address
  • Business information you input for SOP generation
  • Communications with us

Automatically Collected Information

When you use our Services, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Device type and operating system
  • Browser type
  • Browsing activity and patterns
  • Referring website
  • Pages visited and features used
  • Time spent on our Services

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Services. Cookies help us provide important features and functionality on our Services, and we use them to improve your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may be inaccessible or not function properly.

How We Use Your Information

We use the information we collect for various business and operational purposes, including to:

  • Provide, maintain, and improve our Services
  • Process and complete transactions, including credit purchases
  • Manage your account, including your credit balance
  • Generate SOPs based on your inputs
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Develop new products, services, features, and functionality
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Personalize and improve your experience
  • Comply with legal obligations

Sharing Your Information

We may share your personal information in the following circumstances:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

  • Stripe (payment processing)
  • Supabase (data storage)
  • AI service providers (for SOP generation)
  • Email delivery services
  • Customer support services
  • Analytics providers

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with your consent or at your direction.

Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes including compliance with reporting obligations, business or marketing, or to assist third parties in understanding user behaviors and trends.

Data Security

We implement reasonable and appropriate security measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, or disclosure. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of our databases. We also depend on you to keep your account password confidential and to notify us of any suspected unauthorized access to your account.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, potential risk of harm from unauthorized use or disclosure, purposes for which we process the data, whether we can achieve those purposes through other means, and applicable legal requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Accessing, correcting, or deleting your personal information
  • Withdrawing your consent
  • Objecting to or restricting processing of your personal information
  • Requesting portability of your personal information
  • Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

Third-Party Links and Services

Our Services may contain links to third-party websites and services. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Site prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@operatesmoothly.com